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I don't know what it is with me and my cell phones, (well computers too and all techy stuff for that matter!) but I was so done with my phone today! Everything that could go wrong with it did and has been off and on for months, probably years in spite of replacements, master resets, etc. The funny thing (not really funny at all) was when the woman I spoke with on the phone at AT&T last night for hours from the Warranty Dept. told me (after hearing all the things not working on my phone) that they had nothing to do with my phone not working and she couldn't replace it. WT?? That it was probably my fb app. ?? Let's see...No internet, no google search, no fb pictures, force closes continually and freezes, phone shuts off by itself and phone conversations die. What's wrong with this picture? She finally relented and said she would exchange it for the same phone. I said I didn't want the same phone as it was continually messing with my sanity! I went BACK to the Device Support Center today, where again I have spent countless hours, and while driving, asked MY angels to talk with THEIR angels and have it all worked out by the time I got there! Enough already! Sometimes you just have to take a stand, refuse to settle and not accept less than you deserve.
I spoke with sweet Angel Jessica, who just happened to be the supervisor. I told her I wasn't eligible for an upgrade until December and was told I would have to pay a $150 fee for an early upgrade on top of the new phone price and that that wasn't doable in the moment. Again, what they could do was replace mine with the same phone. I told her in a very nice way, NO, that I was DONE with this phone and was there anything else they could do for me? So I just casually mentioned to her that I EXPECT MIRACLES and sat down while she explored other possibilities. I kept repeating to myself over and over, "There is no order of difficulty in miracles. There is no order of difficulty in miracles." And of course I called in my kick-ass guide Kali, who makes the seeming impossible happen. So after hearing my dilemma and seeing all my notes in front of me from previous encounters, talking to Customer Care herself who were of no help at all, she took me next door to the AT&T store and asked me to pick out a new phone. When I asked the price, she said, "Don't worry, I'm taking care of it. There is no charge."
Thank you Jessica! I'm very grateful for her willingness to help me with this when no one else would and I gave her a big hug before she left. :) Miracles abound!
One of my favorite affirmations: "I dwell in a field of miracles..." (Marianne Williamson)
